FAQ
Got questions about using 4ory? We have compiled answers to the most common questions about our online PDF tools, file security, processing limits, and privacy.
1. General Questions
Is 4ory completely free to use?
Yes, 4ory offers a wide collection of free online tools to convert, merge, split, compress, and edit PDF documents without requiring hidden subscriptions or software downloads.
Do I need to create an account to use the tools?
No account creation or registration is required for standard usage. You can upload and process your documents immediately directly from your web browser.
Can I use 4ory on my mobile device?
Yes, 4ory is fully responsive and optimized for mobile browsers across iOS, Android, tablets, and desktop computers.
2. Security & Privacy
Is it safe to upload my PDF documents to 4ory?
Yes, completely safe. We use end-to-end 256-bit SSL encryption to protect your files during transfer between your browser and our servers. Additionally, no humans review or read your documents.
How long are my files kept on your servers?
All uploaded files, converted output, and temporary data are automatically and permanently deleted from our servers within 1 hour after processing.
Do you keep backup copies of uploaded files?
No. We do not store, archive, or create permanent backups of user-uploaded documents under any circumstances. Once deleted after 1 hour, your files cannot be recovered.
3. Usage & Limits
Is there a maximum file size limit?
To maintain high server speed and fair accessibility for all global visitors, 4ory enforces standard file size limits per tool. If your file exceeds the limit, we recommend compressing it first using our Compress PDF tool.
What should I do if a PDF conversion or edit fails?
Conversion errors typically occur if a PDF is password-protected, corrupted, or has heavy encryption rights. Please ensure your PDF is not password-restricted and try again. If the issue persists, contact our support team.
4. Support & Contact
Have more questions or need help?
If you couldn't find the answer to your question, feel free to reach out to our team:
- Email: [email protected]
- Contact Form: https://4ory.com/contact